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Workplace conflict often presents as anger, blame, or demands for escalation. Yet beneath these surface reactions, individuals are frequently navigating competing values, relational tensions, and internal ambivalence about how to respond. In motivational interviewing, ambivalence is not a barrier. It is the engine of change. This interactive workshop focuses on using complex reflections within the spirit of Motivational Interviewing to explore and resolve ambivalence in workplace conflict conversations. Rather than intervening, advising, or steering toward repair or escalation, participants will learn how to support the empowerment of individuals by drawing out what is already present - competing motivations, fear, attachment concerns, values, and unspoken loss. Grounded in MI’s principles of partnership, acceptance, compassion, and empowerment, this approach emphasizes autonomy support and a non-directional stance. Resolution is not practitioner-driven; it is self-endorsed. Through demonstration, guided practice, and structured debrief, participants will develop the capacity to reflect beneath reactive narratives and facilitate clarity that emerges from within the individual. With your purchase, you will receive 240 days of on-demand access to watch and revisit every session at your own pace. This live virtual program is eligible for 2.0 APA Continuing Education (CE) credits. To receive APA CE credits, participants must attend the full 2.0-hour program and complete the required program evaluation. Partial credit will not be awarded.

Webinar Beneath the Reaction: An MI-Informed Approach to Resolving Ambivalence in Workplace Conflict

$30.00

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What you'll learn

Identify at least three indicators of ambivalence in a workplace conflict scenario and explain how ambivalence can serve as the engine for movement rather than a barrier to resolution.

Formulate and deliver at least two complex reflections that draw out competing values, attachment concerns, or underlying loss while maintaining an autonomy-supportive, non-directional stance.

Demonstrate the use of a layered or double-sided reflection in a practice exercise to facilitate self-endorsed resolution of ambivalence without persuading or steering toward a predetermined outcome.

Important notice: This program will be hosted live on Zoom. To protect the integrity and confidentiality of the learning space, no recording or redistribution is authorized. Participants are expected to attend the live session in full. Participants will have access to the recording for 240 days to watch at their own pace.

Meet the speaker

Angela Dash, PhD

Georgia, USA

Dr. Angela Dash was drawn to Motivational Interviewing (MI) through her work as a professional coach, where she frequently supports clients navigating workplace issues and complex relational concerns. She quickly recognized how Motivational Interviewing provided a framework that aligned deeply with her coaching philosophy: partnership over persuasion, empowerment over intervention, and clarity that is self-endorsed rather than coach-driven. The more she practiced being MI-consistent, the more she experienced the grounding integration of its spirit and skills. She saw how MI’s way of being creates the conditions for clarity, emotional regulation, and meaningful transformation. Angela holds a PhD in Conflict Analysis and Resolution and graduate certificates in Trauma and Resilience and Executive and Professional Coaching. She is also a practicing coach and organizational ombudsperson and a member of the Motivational Interviewing Network of Trainers (MINT).

Continuing Education credits available

This live virtual program is eligible for 2.0 APA Continuing Education (CE) credits. To receive APA CE credits, participants must attend the full 2.0-hour program and complete the required program evaluation. Partial credit will not be awarded. The Motivational Interviewing Network of Trainers,Inc, is approved by the American Psychological Association to sponsor continuing education for psychologists. The Motivational Interviewing Network of Trainers, Inc, maintains responsibility for this program and its content.